• What's the warranty for the items?
  • We are very confident in our products, and we pack them very well, so usually you will receive your order in good condition.any quality issue,we will deal with it immediately.Warranty for equipment is a year(12 months), If the equipment parts are damaged due to nonhuman factors within one year, we will provide replacement parts free of charge.

  • What certificates do you have?
  • All of our products are with CE/FCC compliant. For some models, the certificates are already available. For other models, we will need your assistance to apply the certificates.

  • How to get technical support after purchasing?
  • Our factory provide online technical support in English,you can easy catch us online by Skype,Wechat, WhatsApp or Email, etc. if you need any remote assistant support, then we will support you though Team-viewer Software.

  • How can i install and operate the machine by myself?
  • A: Our system R&D based on integrated development view.when you get the machine, just need to connect it with the electrical power, then machine can be working.because the English software were install in this machine.what you need to do is only learning the software usage, and the complete English user manual will be coning to you with the machine.

  • How to control quality?
  • A,All the raw materials by IQC(Incoming Quality Control) before launch whole process into the process after the screening,

    B, Process each ink in the process of IPQC(Input Process Quality Control)patrol inspection.

    C, After finished by QC full inspection before packing into the next process packing.

    D, OQC before shipment for each slipper to do full inspection.

  • How to order?
  • A: Please send us your purchase order by email or call us sales, or we can make the proforma invoice under your request.We need to know the following information for your order before sending your Pl. Payment methods? T/T, L/C, D/P and so on.

    1)Product information-quantity, specification(size, material, technological if needed and packing requirements etc.)

    2)Shipping information-company name, street address, phone number,destination sea port. 

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Our hours

Mon 11/21 - Wed 11/23: 9 AM - 8 PM
Thu 11/24: closed - Happy Thanksgiving!
Fri 11/25: 8 AM - 10 PM
Sat 11/26 - Sun 11/27: 10 AM - 9 PM
(all hours are Eastern Time)